Surcharges

In case of any damage, loss or theft of the Swapfiets, the following surcharges will apply:

Original:

Lost bike, double lock (own risk) € 40
Lost bike, single lock € 100
Lost bike and key € 350
Lost key € 15
Depot collection  € 40
Unjustified swap € 20
Start-up costs (*) € 30 

Deluxe 7:

Lost bike, double lock (own risk) € 60
Lost bike, single lock € 150
Lost bike and key € 450
Lost key € 15
Depot collection  € 40
Unjustified swap € 20
Start-up costs (*) € 30 

 Power 7:

Own risk lost e-bike

€ 220

Single lock

€ 300

Lost key

€ 15

Own risk battery

€ 500

Not locked without battery missing 

€ 1,500

Not locked and battery missing

€ 2,000

Depot collection

€ 40

Unjustified Swap

€ 20

Start-up costs*

€ 30

Lost charger

€ 130

 *Start-up costs are charged in the event the renter wants to register for a new subscription within three months after notice of the termination of his previous subscription. In this case an amount of €30 start-up costs will be charged.  

In the event of damage and wear and tear to the bicycle other than what can be expected from normal use, such at the discretion of Swapfiets, Swapfiets reserves the right to recover the associated costs from the renter. 

Please make sure to contact Swapfiets within 24 hours when any of these situations occur. 

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